Glyph legal
Terms of service.
The short version
- You own the customer data you send. We host and process it only to run your workspace.
- Free is free, no card required. Growth is $49/month through Stripe; cancel anytime.
- Signals, pain points, and drafts are AI-generated and can be wrong. The evidence is attached — check it before you act.
- You review and send every outreach email yourself, and you are responsible for what you send.
The agreement
These terms are a contract between you and Glyph. They cover the application at glyph.app together with its SDKs, APIs, and surveys (the "service"). You accept them by creating an account or using the service. If you use Glyph on behalf of a company, you are accepting for that company, and "you" in these terms means the company.
Your account
Sign-in is passwordless: we email a one-time code and link to your address. Anyone who controls that inbox controls the account, so keep it secure, and tell us immediately at hello@glyph.app if you believe someone else has access.
You are responsible for what happens in your workspaces, including what the people you invite do there. Keep the details on your account accurate.
Plans and billing
The Free plan costs nothing for as long as you stay within its limits, and no credit card is required. Growth is $49 per month, in USD, billed monthly through Stripe, our payment processor. Full card details go to Stripe directly; we never see or store them.
You can cancel anytime. Cancellation takes effect at the end of the billing period you have paid for, and your workspace then moves to the Free plan and its limits. Fees already paid are non-refundable except where the law requires otherwise — but if a charge looks wrong, email us and we will sort it out. If we change prices, we will tell you at least 30 days before the change reaches your bill.
Your customer data
The profiles, events, survey responses, and notes you send to Glyph are yours. You give us permission to host, process, and analyze them for one purpose: running the service for you. The privacy policy describes that processing — including where the data lives — in detail, and the permission ends when the data is deleted.
Sending customer data to a processor is a legal act, and it is yours: you are responsible for having the right to share it — the consents, notices, or contracts your situation requires. Glyph is not built for regulated data. Do not send health records, card numbers, government identifiers, or anything similar.
Outreach email
Glyph helps you write to your customers; it never writes to them for you. Every outreach email is reviewed and sent by you, and you are responsible for it: contact only people you have a lawful basis to contact, honor unsubscribe requests, and follow the anti-spam laws that apply to you (CAN-SPAM, PECR, CASL, or their local equivalents). Using outreach for unsolicited bulk email will get your account closed.
AI-generated analysis
Customer signals, pain points, and outreach drafts are generated by AI models reading your workspace data. They can be wrong: a model can misread a quote, overweight a thin sample, or draft an email that misses your tone. That is why every conclusion ships with the evidence behind it — read the evidence before you act, and treat nothing Glyph produces as legal, financial, or other professional advice.
Acceptable use
Do not use the service to break the law, and do not break the service. In particular:
- No probing, scraping, disrupting, or accessing workspaces that are not yours.
- No reselling or white-labeling Glyph without our written agreement.
- No reverse engineering beyond what the law grants regardless of these terms.
- No sending data or content you do not have the right to send.
Ownership
Glyph — the software, the design, the brand — belongs to us. These terms give you a limited right to use the service while your account is in good standing, not a piece of it. The analyses Glyph produces from your data are yours to use. If you send us feedback, we may use it without obligation to you.
Leaving, and being asked to leave
You can delete your account whenever you like. We can suspend or close accounts that break these terms — with notice and a chance to fix the problem where that is reasonable, and immediately where it is not, such as spam or a security threat.
When an account closes, we delete its data on the schedule described in the privacy policy. If you want an export first, ask within 30 days of closing.
What we promise, and what we can't
We work to keep Glyph fast, correct, and available, but the service is provided "as is": we cannot promise it will be uninterrupted or error-free, and we make no warranties beyond what these terms state.
To the extent the law allows, our total liability to you is capped at the greater of $50 or the fees you paid us in the twelve months before the claim, and neither of us is liable to the other for indirect or consequential damages. Nothing in these terms limits liability that the law says cannot be limited.
Changes to these terms
We will update these terms as the product grows. For material changes we will email you at least 14 days before they take effect; using the service after that date means you accept them. The current version always lives at glyph.app/terms.
Governing law
These terms are governed by the laws of Victoria, Australia, without regard to its conflict-of-law rules, and disputes belong to the courts located there. If consumer law where you live gives you rights these terms cannot change, those rights stand.
A question these terms don't answer?
Email us. A founder reads every message and will give you a direct answer.